Ordering/Returns Terms and Conditions
When ordering from The Runners Shop you can be assured that everything is secure and reliable. When you enter your contact, delivery and card details the page is safely encrypted which means that when your data is sent to our secure payment providers it is impossible for anyone to intercept and use your details
Collecting your order direct from The Runners Shop
You can also collect your order in person directly from our shop in Toronto. Choose the appropriate option from the basket page when ordering.
Please note that when you pick up your order in person you need to bring along the following items:
- Order confirmation
- Proof of identification (e.g. driving licence, photographic ID)
Generally all listed products are in stock. If you order an item which has recently sold out we will email you straight away to let you know. In most cases we can re-order goods very quickly.
All in-stock orders are shipped within 24 hours (orders received after 2pm on Friday and through the weekend will be shipped on Monday). If there will be a delay with your order, we will email to let you know.
All returns and exchanges must be received in new condition, without sign of wear and in their original box with all tags and attachments that originally came with your purchase. Please do not tape or deface the products' packaging. If the products' packaging is not intact or damaged we will not be able to re-sell the product as new so a full refund will not be given. We cannot exchange or refund the purchase of food, drinks and other products for everyday consumption.
All returns and exchanges must be received in new condition, without sign of wear and in their original box with all tags and attachments that originally came with your purchase. No refund/exchange will be processed if the above conditions are not complied with. We do not accept returns on nutrition items or briefs/pants.
We will return all monies by the same method of payment originally used. If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
Who pays postage on returned items?
Unfortunately we are unable to reimburse any postage costs on items being returned to us.
To return an item
To return an item you have two options which must be made within 15 days of purchase:
All Web RETURNS should be sent to:
The Runners Shop, 180 Bloor Street West. Toronto, Ontario. M5V 2V6
If you purchased in person
Please bring your goods back into the shop with a copy of your sales receipt within 15 days and we will happily refund / exchange your goods.
We will return all monies by the same method of payment originally used.
It can be hard to get things right so we are giving 15 days from Christmas day to return your gifts on all orders made during November and December.
Our returns policy will revert to the standard 15 day period for items purchased after December 31st.